Repair Process

Perdue’s Repair Process

We have always wanted our customer’s to be able to get back to normal as quickly as possible, because we know life doesn’t stop when cars do. This has resulted in a fine-tuned collision repair process that both maximizes the quality and streamlines the repair of every vehicle we handle. So from the free estimate to the on-time delivery to the lifetime warranty, we’re here to help get you back on the road as quickly as possible.

Here’s a quick look at our repair process:

1. The Accident

  • Contact insurance carrier
  • Drop by or schedule an appointment

2. Your Estimate

  • Prepare estimate
  • Arrange rental car
  • Insurance company review
  • Provide contact info for updates via phone, email or text

3. Vehicle Disassembly

  • Vehicle taken apart to identify all damage
  • Customer and insurance company approval
  • Estimated completion date sent via phone, email or text

4. Vehicle Repair

  • Body, parts and mechanical repairs
  • First quality inspection
  • Confirm delivery date via phone, email or text

5. Vehicle Paint

  • Body smoothing and sanding
  • Primer, paint and clear coat applied
  • Second quality inspection

6. Vehicle Reassembly

  • Vehicle put back together
  • Paint Process
  • Final delivery date reminder sent via phone, email or text

7. Quality Assurance

  • Light detailing
  • Final Service Advisor quality assurance check
  • Vehicle test-drive as needed

8. On-Time Delivery

  • Pick up your vehicle on time
  • Get back to the rhythm of your life